OUR PRIVACY COMMITMENT
We are committed to protecting the privacy of your personal information. We will handle your personal information in a transparent and accountable way and take steps to ensure that it is held securely.
We will always collect, store, use and disclose personal information in accordance with all applicable privacy laws, including the Privacy Act 1988 in relation to our activities in Australia.
When used in this privacy policy, the term ‘personal information’ has the meaning given to it in those Acts. In general terms, it is any information that can be used to personally to identify you. This may include your name, address, telephone number, email address, date of birth and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
This Privacy Policy applies to Marbret International Pty Ltd ACN 009 052 868 related brands, entities and digital services. Please note that this privacy policy applies to any personal information or data gathered through the use of any websites or mobile applications that we may own and control and that link to this policy.
Important Note: If you choose to provide your personal information or data to us, you are accepting the terms of this privacy policy and consenting to the handling of your personal information, including the collection, use and disclosure of that information as set out in this policy by us. You should familiarise yourself with our privacy policy before deciding whether you would like to share your personal information with us.
WHAT PERSONAL INFORMATION MIGHT WE COLLECT ABOUT YOU?
We collect personal information that we need for one or more of our business functions or activities. We will collect personal information about you by lawful and fair means, and will not do so in an unreasonably intrusive manner. We are not in the business of selling information about you to others. We internally use this information to understand your needs and provide you with a better service.
HOW YOUR PERSONAL INFORMATION IS HANDLED BY US
We may use your personal information for a number of purposes, including but not limited to:
- to identify you and any records relating to you;
- to provide you with the products and services you have requested;
- to manage your requests for products and services including delivery, processing payments, providing refunds, discounts and incentives;
- to develop and improve the products and services we offer;
- to maintain and improve customer services and seek your feedback, including conducting product and market research and analysis;
- to improve our operational processes, enhance your customer experience and to monitor and review our compliance with relevant regulations and codes of conduct in our dealings with you;
- to send you reminders;
- to market our products and services and any related companies and affiliates;
- maintain and improve customer services, including conducting product and market research and analysis;
- to collect information from your computer through the use of cookies;
- to enable us to undertake a credit assessment (if you have applied for credit or otherwise authorised this);
- to facilitate services and appropriate communication between you and our preferred financial services and credit suppliers including Visa, Mastercard, ZIP, PayPal and Wizpay.
WHAT CHOICES CAN YOU MAKE ABOUT YOUR PERSONAL INFORMATION?
Unsubscribe/Opt-Out
You can unsubscribe from general marketing or promotions via the ‘unsubscribe’ or ‘opt out’ button at the bottom of any email we send you, or by sending an email to marbret@marbret.com.au. A request to opt-out may take three to five business days to take effect.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
COLLECTION OF COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We hold personal information, at our premises in Australia and with the assistance of our service providers. We have a number of security controls in place, and we take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss or unauthorised access, modification or disclosure.
Our computer systems may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, the personal information that we handle.
Examples of these measures include:
- control of access to personal information through access and identity management systems (such as passwords); and
- our personnel are bound by and trained on internal information security policies and are required to keep personal information secure at all times.
We have measures in place to protect your personal information including credit card information. Your credit card details are not held or processed on our website or systems and all transactions are processed through a secure payment service provider.
We use ZIP, Wizpay, Eway and PayPal to process local transactions. All transactions are processed using encrypted methods. Your credit card details are not held by us and cannot be accessed by any of our staff members. However, they may be held by our secure payment service provider.
PRIVACY OFFICER CONTACT
You can request access to the personal information we hold about you at any time, and we will provide you with that information unless we are prevented by law from giving it to you.
If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.
You will not be charged for accessing your information, although we might have to charge the reasonable cost of processing your request, including photocopying, administration and postage. We will advise you of any fee payable before we process your request.
If you have any queries, concerns or complaints about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you please contact marbret@marbret.com.au